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The Fulfillment API supports different and customizable fulfillment processes. To achieve fulfillment, the order travels through different statuses. Different types of fulfillment are supported, including physical fulfillment of goods and services, digital fulfillment (such as online tickets, downloads, digital assets, etc.) and machine-supported fulfillment through devices such as vending machines, gas stations and charging stations.
The Fulfillment API presumes some predefined states for the most common fulfillment processes and devices. The list of states in each fulfillment process can be extended as much as the custom tailored order fulfillment process requires.
The Fulfillment API allows customers to receive updates from the order fulfillment process or devices asynchronously. Reliable notifications and/or "soft" data for iOS, Android devices and web browsers are supported. Furthermore, for your custom innovative solutions, websocket and REST callbacks are supported to enable continuous monitoring of order fulfillment.
The Fulfillment API wraps synchronous-only devices with additional modules for making them asynchronous to support asynchronous communication towards clients (mobile or service). Fulfillment API is generalized in a way that is ready to support future devices.
Fulfill orders with customized fulfillment processes, also on automated devices including, but not limited to, vending machines, gas stations and charging stations.
Provide customers and employees with detailed monitoring information and enable them to react to unwanted turns in the process by providing solutions, not problems.
Use push notifications on mobile phones, "soft" data in web browsers or implement your own communication channels by using WebSocket or REST callback support.
Empowered by a detailed revision trail, efficiently handle customer complaints with minimum resources.
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After you have implemented an application for placing orders, the process of fulfilling certain orders, such as web shop orders, can be of significant importance. It can be either very dependent on manual tasks or supported by heterogeneous applications/systems. In such cases, the Kumuluz Fulfilment API, which is linked with the Kumuluz Orders API, takes care of monitoring and executing the necessary steps in the process of fulfilment. The API provides interfaces, templates and extensible generic flows, which can be specialized to support your use cases. These processes can be, for example:
Your organization needs to monitor different KPIs when fulfilling orders. Kumuluz Fulfilment tracks each action or step in the order fulfilment process. Therefore, it enables you to track KPIs and generate different analysis reports that measure the performance of your organization.